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"How do you handle unit access and key security?"
"How do you handle unit access and key security?"
We have a standardized check-in/check-out process. We are experienced with lockbox systems and electronic keypad codes. At the end of every shift, we perform a 'perimeter sweep' to ensure all windows and doors are locked.
What is your typical lead time and turnaround for a 1-bedroom turnover?
What is your typical lead time and turnaround for a 1-bedroom turnover?
For a standard refresh (paint and floors), our goal is a 5-to-7 day window. Once we are on your preferred vendor list, we can usually get a crew on-site within [48/72] hours of a work order being issued.
Are you 'compliance-ready' with your COI and W-9?
Are you 'compliance-ready' with your COI and W-9?
Absolutely. We keep our COI (General Liability and Workers’ Comp) and W-9 in a shared digital folder that your office can access 24/7. We also name the property owner as 'Additional Insured' whenever required
How do you handle 'surprises' or change orders once a wall is opened?
How do you handle 'surprises' or change orders once a wall is opened?
With 20 years of experience, we usually anticipate issues during the initial walkthrough. However, if we find a hidden leak or mold, we immediately stop, take photos, and send a digital change-order request for approval before proceeding. No surprise bills at the end.
Do you provide your own debris removal?
Do you provide your own debris removal?
Yes, we handle all haul-away. We never use the on-site tenant dumpsters. The unit will be 'broom-clean' and ready for your cleaning crew the moment we finish
Can you work around existing tenants for occupied renovations?
Can you work around existing tenants for occupied renovations?
Yes, we have a 'Tenant-First' protocol. This includes using HEPA vacuums for dust control, setting strict 8:00 AM – 5:00 PM work hours, and maintaining a professional, tobacco-free job site at all times.
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